CUSTOMER SERVICE

Do you have a question? You are in the right place.
We created this section to give you an easy and quick help to consult.
If you want, you can also contact us directly or write to the dedicated WhatsApp number:

+39  388 3435337

Ordini selleria horse&green

+ 39 030 9912720

Thank you, Customer Service.

 

GENERAL CONDITIONS OF SALE

The website www.horse-green.com ships all over Italy and abroad, it charges a shipping charge from 8 €.

The offer and the sale of products on our website ("horse-green.com") are governed by these Terms of Sale.

Products purchased on horse-green.com are sold directly by HORSE&GREEN SRL ("HORSE & GREEN") with registered office in Italy, Via Mantova, 20 - 25015 Desenzano del Garda (BS), CF PI: 03125460984 - REA BS-507 229.
You can request any information from HORSE&GREEN through our support services: contact Customer Service.

For any legal information, please see the sections: General Sales Terms, Privacy Policy and Returns goods.

1. OUR COMMERCIAL POLICY
1.1 
These general conditions of sale govern exclusively the supply, submission and acceptance of purchase orders of products on horse-green.com between the users of Horse-green.com and the seller.

2. HOW TO CONCLUDE THE CONTRACT WITH HORSE & GREEN
2.1 
To conclude the purchase contract of one or more products on horse -green.com, you must fill in the order form in electronic format and send it to the seller, by telematics means, following the relevant in structions.
2.2 
You can find in the appropriate section, a summary of the conditions and modalities for exercising your right of withdrawal and the modalities and the time of return of the products purchased (taken from the return form). You will also be given an indication of the circumstances in which you lose the right to terminate the contract. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal warranty of product conformity, you will be provided with the contact references of our after sales service.
2.3
In the order form, displayed immediately before the conclusion of the purchase agreement, we will pro vide you with summary information about the essential characteristics of each ordered product, the price (including all taxes or fees applicable) and shipping costs (including any additional costs you incur for choosing a different shipment and delivery and/or faster than standard). The contract is concluded when the seller receives, by telematics means, your order form, after verifying the correctness of the data relating to your order.
2.4
The order form will be stored in our database for the period of ti me required to fulfil the orders and in any case under the terms of the law. You can access your order form by checking the My order section.
2.5
When sending the order form you will be advised that such submission implies the obligation to pay the price indicated. Before you can send the order form, you will also be asked to identify and correct any data entry errors.
2.6
The language available to conclude the contract with the seller is Italian or English.
2.7
Once the contract is concluded, HORSE&GREEN will charge your purchase order
2.8
The seller may not give course to your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In These cases, we will inform you by e-mail that the contract is not concluded and that the seller has not followed your purchase order by specifying the reasons. If the products, presented on horse -green.com, are no longer available or sold at the time of your last access to the si te or the submission of the order form, it will be the seller's care to inform you, promptly and in any case within thirty (30) days from the day following the date on which you have sent your order to the Seller, any unavailability of the ordered products , any unavailability of the products ordered. In case of submission of the order form and payment of the price, the seller will reimburse, without undue delay, as you have already anticipated and the contract will be settled between the parties.
2.9
With the electronic transmission of the order form, you accept unconditionally and you undertake to observe, in the relations with the seller, these general conditions of sale. If you do not share some of the terms listed in the general terms of sale, please do not submit the order form for the purchase of the products on horse-green.com.
2.10
By transmitting the order form, you confirm that you know and accept the general conditions of sale and the additional information contained in Horse-green.com, also recalled through links, including the general terms of use and the Privacy policy and The information on the right of withdrawal.
2.11
After completing the contract, the seller will send you a receipt of the purchase order by e -mail
2.12
We remind you that the product you are purchasing is intended exclusively for the country in which you place the order; Therefore, if you decide to enter the product in a different country, you are responsible for the entry and are obliged to follow the applicable regulations and restrictions for both exporting from the country where you purchased the item and for importing in the country where you intend to take it. HORSE & GREEN declines any responsibilityfrom now on.

3. GUARANTEES AND INDICATION OF PRODUCT PRICES
3.1 
The seller sells new and used products, the latter, for their particular nature, can be in conditions of obvious wear. In the description of each vintage HORSE & GREEN product will take care to specify the conditions of preservation of the product presented.
3.2
The essential features of the products are presented on horse -green.com within each product sheet. However, the images and colours of the products offered for sale on horse -green.com may not correspond to the real ones due to the effect of the Internet browser and the monitor used.
3.3
Product prices may be subject to upgrades. Make sure you have the final sale price before submitting the order form.
3.4
All products are equipped with an identification tag fixed with a disposable seal. We ask you not to remove the tag and its seal from the products purchased, which are an integral part.
3.5
The seller, in the event of exercising your right of withdrawal, may not accept the refund or refund in full the sums paid for the purchase, in relation to those products that are without the relevant card or that have been Altered in their essential and qualitative characteristics or have been damaged, according to the best clarified on the page "returns".

4. PAYMENTS
4.1
For the payment of the price of the products and the related shipping and delivery costs You can follow one of the modalities indicated in the order form. In no event will you be charged more than the costs actually incurred by the seller, in relation to the payment instrument you have chosen.
4.2
In the case of payment by credit card, the financial information (for example, the credit/debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to banks providing the related payment services Electronic remote control, without third parties being able to access them in any way. In addition, this information will never be used by the seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any return of the produ cts, following the exercise of your right of withdrawal, or If it is necessary to prevent or report to the police forces the commission of fraud on horse-green.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account when the products are shipped.

5. COUPON
5.1
Value coupons are custom codes, also called coupons, which allow you to take advantage of a discount on purchases made on HORSE-GREEN.COM.
5.2
The coupon box is displayed on the first page of the purchase process: Once you have inserted the items in the shopping cart, enter your code in the coupon box and click Apply Coupon. The value of your shopping cart will be recalculated.
5.3
Limitations on using the coupons value:

  1. The value coupons shall be used only once, unless it is returned (as indicated in point 5.4);
  2. The value coupons shall in no way be converted into money;
  3. You will not be able to use more coupons at value in the same order;

5.4
If for some reason you are not satisfied with your order, you can make the article on which you applied the coupon to value by following the standard return procedure available in the Returns section. Once your return has been accepted, its code will be re activated with its original value. The difference in expenditure you have claimed for the purchase of the item will be reaccredited in accordance with the terms and conditions for the normal refund procedure.

6. SHIPMENT AND DELIVERY OF PRODUCTS
6.1
To find out the specific shipping and delivery arrangements, see the Delivery and Delivery Terms section.

7. CUSTOMER SUPPORT

7.1
You can request any information through our support services: Contact Customer Services.

8. RIGHT OF WITHDRAWAL
8.1
You have the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days, decurrent from the day of receipt of the products purchased on horse-green.com. In Some specific cases, you can change the chosen item with another.
8.2
To withdraw from the contract, you can use the return form (according to the type module pursuant to art. 49, paragraph 4 of the consumer code) to be completed and transmitted directly on line through the website horse-green.com. If you choose to use the return form to be transmitted directly online through the website horse - green.com, the seller will send you confirmation by e -mail of receipt of the withdrawal request. If you choose, instead, to send another statement of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal, shall be severed upon you.
8.3
Once you have exercised the withdrawal from the contract, you will have to return the products to the seller them to the Courier for Dispatch within fourteen (14) days that have been decorated since you told the seller your decision to terminate the contract.
8.4
The only expenses at your expense are those of returning the purchased products, unless the seller has expressly exonerated you from these expenses at the time of purchase and the additional condition that you use the shipper indicated by the seller in Return form.
8.5
However, if you decide to use the shipper indicated by the seller in the return form, you will not have to pay the costs, at your expense, to return the purchased products. The payment of the return costs of the purchasedproductswillbemade,onyourbehalf,directlybytheseller,whowillthereforefreeyoufrom any obligation to pay to the shipper. The seller, for the payment of the refund, will in fact from the reimbursement a lump sum equal to the standard shipping cost of the purchased products. Furthermore, from the time of the return of the products purchased to the shipper indicated by the se ller in the Returns section, the seller will relieve you of any liability in the event of loss or damage to the products during the transport.
8.6
In case you decide to use a shipping method other than the one indicated by the seller in the Returns section, you will instead have to make the payment of the expenses, at your expense, to return the purchased products. In this case, an amount equivalent to the standard shipping cost of the purchased products will also be refunded, while the additional costs incurred by you for choosing a different shipment and delivery type and/or more Speed than the standard one. In this case, you will be responsible for the loss or damage of the products during transport, which is due to your negligent choice of carrier and/or shipping methods.
8.7
The right of withdrawal-in addition to the observance of the terms and procedures described in the appropriate paragraphs-is intended to be exercised correctly if the following conditions are fully complied with:

  1. The return form transmitted directly on line through the site horse -green.com or other explicit declaration of your decision to terminate the contract must be correctly completed and sent to the seller within fourteen (14) days from receipt of products;
  2. The products must not have been used, worn, washed;
  3. The identification tag must still be attached to the products with the disposable seal, which constitutes an integral part of the goods;
  4. The products must be returned in their original packaging;
  5. Returned products must be delivered to the shipper within fourteen (14) days from the time the seller has informed your decision to terminate the contract;
  6. The products must not be damaged.

8.8
If the right of withdrawal is exercised in accordance with the terms and conditions set out in paragraph 8, the Seller shall reimburse any sums already collected for the purchase of the products in accordance with the terms and conditions laid down.
8.9
The sums will be reimbursed in the shortest possible time and, in any case, within fourteen (14) days from the date on which the seller has become aware of the exercise of your right of withdrawal, we shall activate the reimbursement procedures once Verified the correct execution of the above terms and condition s, as indicated in paragraph 9.

8.10
If the procedures and deadlines for exercising your right of withdrawal, as referred to in points (a), (e) and (f) of paragraph 7 above, are not complied with, you shall not be entitled to reimbursement of the sums already paid to the seller. Within 14 days of sending the e -mail with which you will be notified of the failure to accept the return, you can choose to regain, at your expense, the products in the state in which they were returned to the seller, giving notice to the seller, according to the Mode that will be communicated to you. If not, the seller may retain the products, in addition to the sums already paid for their purchase. If the conditions laid down in points (b), (c) and (d) of paragraph 8.7 are not co mplied with, you shall not be entitled to the full refund of the sums already paid to the seller. You will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the seller in order to allow you to ascertain the nature, characteristics and operation of the products themselves. In this case, the reimbursement will be detracted from 10 to 90% of the sums paid to the seller for the purchase of the returned products, as you will be specifically notified, by e-mail, by Seller. Within14 daysof sendingthee-mailwithwhichyouwillbenotifiedtheamountdetractedfromtherefund, you can choose to regain, at your expense, the products in the state where they were returned to the seller, giving notice to the seller, according to the Mode that will be communicated to you. If not, the seller may withhold the products and an amount corresponding to the percentage detracted on the refund.

To exercise the right of withdrawal, the customer can contact Horse & green:

 

9. TIME AND REFUND TERMS

9.1
After the return of the products, the seller shall provide the necessary verifications relating to the conformity of the goods with the conditions and the terms indicated in paragraph 8. In the event that the verifications are successful, the seller shall send to you, by e -mail, the relative confirmation of the acceptance of the returned products. In the event that the veri fications do not end positively, the seller shall notify you, by e-mail, that there is a decrease in the value of the returned products, resulting from the failure to respect, on your part, the conditions of Referred to in points (b) c) and (d) of paragrap h 8.3 above. At the same time, the seller shall also inform you of the amount that will be deducted from the sums you paid for the purchase of the returned products; Notwithstanding, alternatively, the possibilityof regaining, at your own expense, the products in the state in which they were returned to the seller, as provided for in paragraph 8.10 above.
9.2
Whatever the method of payment you use, the refund, full or partial, is activated by the seller in the shortest possible time and in any case within fourteen (14) days from the date on which the seller has come to know the exercise of your right to Cancellation after verification of the correct execution of your right of withdrawal and verification of the returned products.
9.3
If there is no correspondence between the recipient of the products indicated in the order form and those who have made the payment of the sums due for their purchase, the reimbursement of the sums, in the case of the exercise of the right of withdrawal, will be executed by the s eller, in any case, with respect to the person who made the payment.
9.4
The currency date of the reaccredit is the same as the charge; As a result, you will not suffer any loss in terms of bank interest.
9.5
The seller indicates which shipper to return the products. You will be able to return the products to the seller through the courier, using the label sent by e -mail to be affixed to the parcel containing the products, without first-hand the payment of necessary expenses. According to the modalities and the deadlines for exercising the right of withdrawal, this method allows the seller to pay directly, on your behalf, the costs of returning the purchased products, rid from any obligation to pay to the Forwarder. This method also allows you to verify, at any time, where each parcel is located, rid from any liability in the event of loss or damage to the products during transport.
9.6
In case you decide to use a different shipper than the one indicated by the Seller for returning the products, you will be responsible for shipping costs, including liability for loss of or damage to the products.

10. LEGAL COMPLIANCE GUARANTEE

In the presence of a defect of conformity, the consumer has the right, at his choice, to repair or replace the defective goods by the seller, without charges, unless the remedy requested is impossible or excessively onerous compared to the other. If replacement or repair is not possible, the consumer has the right to reduce the price or to have back a sum, commensurate with the value of the asset, against the return to the seller of the defective product.

This guarantee must be asserted by the consumer within two months of the discovery of the defect: the proof of purchase must therefore always be retained.

For the resolution of disputes you can contact the European online dispute resolution platform at this link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN.

 

RIGHT OF WITHDRAWL 

The purpose of HORSE & GREEN is to guarantee your complete satisfaction. If for any reason you are not satisfied with your order you can exercise your right of withdrawal, without any penalty, within fourteen (14) days from the day you received the products purchased on horse -green.com. The products to be returned must be delivered to the courier within fourteen (14) days from the date you notified the Seller of your decision to withdraw from the contract. The products can be returned by shipment of the parcel through the courier indicated by HORSE & GREEN or by other shipper, only after completing the return form (according to the type form pursuant to article 49, paragraph 4 of the consumer Code) which can be found online in the “Returns” area.



1. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

The right of withdrawal is intended to be exercised correctly if the following conditions are fully complied with:

a. Within fourteen (14) days of receipt of the products, you must correctly fill in and transmit: the return form, or send another explicit statement of your decision to terminate the contract also by registered letter at the address HORSE-GREEN SNC DI LOSIO MAURO E VALLARDI ELENA, Viale Motta, 149 Desenzano de l Garda (BS);
b. The products must not have been used, worn, washed or damaged;
c. The identification tag must still be attached to the products with the disposable seal;
d. Products must be returned in their packaging;
e. Returned products must be delivered to the courier chosen within fourteen (14) days from the date you have notified the Seller of your decision to withdraw from the contract;
f. Products must not be damaged.

If you have complied with all the conditions required, HORSE & GREEN will fully refund the price of the products purchased, with the sole costs of return, that is to say for the return to HORSE & GREEN of the purchased products, unless HORSE & GREEN expressly exempts you from such charges at the time of purchase and at the additional condition that you use the freight forwarder indicated in the Return Form. If you decide to use the Courier chosen by Horse & Green for the shipment of the purchased products you do not have to, first-hand the payment of the return costs, it will be in fact HORSE & Green to pay, on your behalf, the courier, withholding from the reimbursement a sum equal to the cost previously claimed for delivery to your domicile of the products purchased. In the event that you decide to use a different shipper you will have to make the payment of the return costs first-hand.
In case you refuse this shipment, HORSE-GREEN.COMreserves the right to withhold the products and the amount corresponding to the purchase price of the products.
You will also be contacted if your return cannot be accepted because it does not comply with the conditions outlined in points (b), (c) and (d) of the preceding paragraph. In this case, you can choose to accept the deduction of the refund, which will be communicated, due to the decrease in the va lue of the returned products, or if you return the products purchased at your expense. In case you refused this shipment, HORSE-GREEN reserves the right to withhold the products and the amount indicated for the deduction of the refund, due to the decrease in value of the returned products.

2. TIME AND REFUND TERMS

After HORSE-GREEN has received your return and checked that all requirements have been complied with, you will receive an e-mail confirming your return receipt, or, if there is a decrease in the value of the returned products, you will receive an e -mail in which the amount deducted by way of deduction of the reimbursement is communicated. Whatever the method of payment you use (Credit/debit card, cash payment on delivery), the refund is triggered by HORSE & GREEN in the shortest possible time, and however within fourteen (14) days from the date when it became aware the exercise of your right of withdrawal, once you have verified that the withdrawal has taken place in accordance with the above conditions.

The actual time for reaccrediting or returning the sums you pay for the purchase of the products depends on the payment methods used:
- Purchase by Credit/debit card: The time required to view the refund depends on the institution that issued the card. We remind you that the currency of the credit is the same as the charge, so you will not suffer any loss in terms of bank interest.
- Purchase via PayPal: The refund will be made to your PayPal account and will be immediately visible. The actual credit card refund from your PayPal account depends on the instituti on issuing the card.
- Cash payment on delivery: The refund takes place on the current account you indicated, so the refund time depends on the correctness of the data you enter; Normally the reaccredit takes place within fourteen (14) days.
In case of a gift, the reimbursement of the sums will be made against those who made the payment.

3. CONDITIONS FOR EXCHANGING THE PRODUCTS

In some specific cases, duly reported in the return form, as an alternative to the exercise of the right of withdrawal, you will have the possibility to change the products purchased with others, instead of obtaining the refund of the relative price.
The exchange request will be under the following limits:
a. will be the subject of exchange only those products purchased, for which will be provided for expressly this possibility in the Return Form;
b. You can request the change of one or more products purchased only with products of the same model, with different size and/or colour. In any case, the options available for the change w ill be indicated in the return form;
c. You may request the exchange of one or more products purchased no later than fourteen (14) working days from the date of delivery, by filling out the return form, to be sent electronically to HORSE & GREEN within the aforementioned period. The products to be exchanged must be delivered to the courier within fourteen (14) days from when you notified the Seller of your decision to change products.
d. You can make a single Exchange request for each product you purchase;
e. The products for which the Exchange request must be returned to HORSE-GREEN in their original packaging, not used, worn, washed or damaged, and the identification tag must still be attached to the disposable seal;
f. Products to be changed as part of a single order must be sent to HORSE & GREEN in a single shipment. HORSE & GREEN, in fact, reserves the right not to accept products of the same order, shipped for the exchange at different times.

If all of the above conditions are correctly complied with, once you have completed and sent the return form containing your Exchange request, HORSE-GREEN will charge the same replacement request you a confirmation e-mail for this purpose



4. WHEN AND HOW TO OBTAIN AN EXCHANGE

After Horse & Green has received the products you intend to change and checked that all the requirements on the exhibit have been respected, horse & Green will verify the actual availability at its warehouses of the products in the size and/or colour that you have Selected.

In the event that the product or products selected for the Exchange are not available at their warehouses, HORSE & GREEN will not be able to accept your Exchange request and therefore refund the price of the product or products originally Purchased and non-replaceable, in accordance with the provisions of section I and II of this privacy statement.

In the event that the product or products selected for the change are available, HORSE & GREEN will be able to accept your Exchange request and therefore send you an e -mail confirming that the replacement products have been shipped. The shipment will be in this case within thirty (30) days from the date on which HORSE & GREEN has become aware of your request for Exchange, once verified that the same has occurred in compliance with the above conditions in section III of This statement. The shipping costs of replacement products will be borne by HORSE & GREEN, which shall choose its carrier.

Where the price of the purchased product is lower or higher than the price of the product selected for the change, you will not be granted any refund and/or burden for th e difference. You will be contacted if your Exchange request cannot be accepted because it does not comply with the conditions outlined in section III of this policy. In this case, you can choose to return the products you intend to change at your expense. In case you refuse this shipment, HORSE & GREEN reserves the right to retain the products and also use one of the above assumptions in section I of this statement, you may also withhold the corresponding amount for the price The purchase of the products themselves, or the amount indicated for the deduction of the refund, due to the decrease in value of the returned products.

The product or replacement products may be subject to subsequent restitution within the meaning and within the limits of the previous sections I and II.



5. IDENTIFICATION TAG OF THE PRODUCT

All products put on sale by HORSE & GREEN are equipped with an identification tag fixed with disposable seal, which is an integral part of the asset. We invite you to try the product without removi ng the tag and its seal.

6. RETURN OF THE PRODUCTS

Returns can be shipped by the courier indicated by HORSE-GREEN, using the e-mail address received by e- mail. This method will allow HORSE & GREEN to pay, on your behalf, the shipment and to check at any time where your parcel is located. In order to organize the withdrawal of the products you want to make contact the courier we use, in case you decide to use, for the return of the products, a different shipper from the one indicated by HORSE & GREEN, you will have to pay the costs of returning the products and will remain at your expense the responsibility in case of loss or damage of the products during the transport.

7. CONSUMER CODE

The present conditions for the exercise of the right of withdrawal, fo rming an integral part of the general conditions of sale, are governed by Italian law and in particular by Legislative Decree 6 September 2005 N. 206, on the Code of consumption in chapter I ° "of Consumer rights in contracts”.

TERMS OF PAYMENT

For the payment of the price of the products and the related shipping and delivery costs the modalities indicated in the order form and below are summarized can be used:
- PayPal
- Credit Cards
- Cash on delivery
- Advance Bank transfer: The products purchased in this way will be shipped only after the payment is verified.

Payments made by credit card or other electronic forms are made through a secure connection, Horse&green Snc di Losio Mauro e Vallardi Elena does not enter into possession of the customer's credit card details.

TIME AND DELIVERY TERMS

Horse&green Snc di Losio M. e Vallardi E will deliver to the customer the products ordered by trusted couriers, according to the rates indicated; It is committed to delivering the products in 14 working days for Italy and the EU countries. For all other countries, delivery times will vary slightly due to customs formalities. Horse&green Snc di Losio M. e Vallardi E. Undertakes to send orders no later than 30 working days from the day following the date of transmission of the order to Horse & Green SNC.. The delivery of the Products is subject to payment by the Customer of the relative price with the means chosen by those made available by Horse & Green Snc. The tax documentation is issued by Horse&green Snc di Losio M. e Vallardi E. On the basis of the data entered by the customer when the order is sent. Delivery and risk transfer The ownership of the goods passes to the customer when the goods are delivered to the carrier. The goods travel at the risk of the customer, even when it is made free of charge, remaining agreed that each shipment is carried out for precise assignment on behalf of the customer and that, therefore, Horse & Green is exempt from any liability with the Delivery to the carrier. In case of non-payment, Horse & Green shall have the right to avail itself of any other remedy provided for by law, including coactive enforcement or repurchase of possession within the meaning of article 1519 of the Civil Code. It is also understood that Horse & Green will have in any case the right to request the full compensation of any damage suffered due to the failure of the customer.

PRODUCT AVAILABILITY

Horse&green Snc undertakes to maintain a stock of all the products on the site, available for dispatch within 14 working days. If an order exceeds the quantity existing in the warehouse, the buyer will have to be informed of the time required for the fulfilment of the entire order. The customer will decide whether

unlock your BENEFITS

and get now 10 € off
SCOPRI DI PIù Receive offers and exclusive promotions
Horse&Green   Loading...