Fill out the follow form to make a refund request.

To ensure the complete satisfaction of your purchases, we offer a quick and easy return service. From the moment the order is delivered, you will have 14 calendar days to check the products and request a return. Please try them carefully, without removing the tags, any accessories or labels; we will not accept the return of products that do not comply with these conditions. If the product you received is not what you expected or doesn't suit you, don't worry, follow these instructions:

1. Request return

To request a return, it is essential to complete the form on this page. You must reach Horse & green from the website. Verbal, telephone or whatsapp and social media requests are not accepted.
Through the form, indicate the reason for the return:

REPLACEMENT BY SIZE, COLOR or MODEL
In this case you can decide whether to proceed with the replacement, the voucher or the refund. The cost of shipping the product you want to return will be at your expense (even if the initial shipping costs were free).
THE PRODUCT RECEIVED IS DIFFERENT FROM THE ORDERED ONE (size, color, model, etc.)
Indicate in the form: "I received unsolicited products", the return service will be free. You can decide whether to replace the product received with another or with another size, or request a refund; in this last case we will re-credit the entire value of the product and the proportional part of the shipping costs.
THE PRODUCT RECEIVED IS DEFECTIVE
Indicate in the form: "I received a defective product" and we will proceed to the free return of the same. You can decide whether to replace the product received with another, or request a refund; in this last case we will re-credit the entire value of the product and the proportional part of the shipping costs.

2. Prepare the package

Insert the goods in the original packaging with the foresight that is in perfect condition. The item must be returned unused, with original labels and complete in all its parts. Inside the package you will have to insert a copy of the return document that we will send you by email.

3. Program collection of the package

Proceed with the return shipment to the following address:
Horse & Green S.R.L.
Via Mantova, 20
25015 Desenzano del Garda - Brescia - Italy
You can rely on your trusted courier or request collection by DHL courier by calling 199 199 345. Or, you can take it directly to the nearest collection point. You can find the collection point closest to your home at this link. As soon as the package arrives in our warehouses, it will be checked to verify the status of the returned item. The shipping costs for returning the items are charged to the customer.

4. Choose the Refund Mode

REPLACEMENT
You can replace the item by size, color and model. After having returned the items as indicated above and after verification by us of the status of the goods, you can indicate the item with which you want to proceed with the replacement. The costs for the return and the new shipment of the items are charged to the customer

REFUND
As required by current legislation Legislative Decree n. 206 of 06/09/2005, if you are not satisfied with the purchase you can exercise the Right of Withdrawal.
If the returned items meet the return conditions, you will receive a refund within 14 days from the date of receipt in our return warehouses. The refund will be made via Paypal or bank transfer. This reimbursement is intended only for the cost of the returned items and not for the first shipment. In the event of damaged items or those that do not comply with the aforementioned return conditions, Horse & Green reserves the right to return the purchased item to the sender with the consequent charge of the shipping costs.

VOUCHER
If you do not wish to replace the item but do not want to exercise the Right of Withdrawal, Horse & Green gives you the possibility of obtaining a refund using the purchase voucher for the value of the returned item. After having provided for the return of the items as indicated above and after verification by us of the status of the goods, you will receive by email a code to be used on a future purchase. The value of the voucher is only for the value of the returned item and not for the costs of the first shipment.

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